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Frequently Asked Questions

Quick answers to the questions we hear most. Tap a question to open it.

What is VoVo and how is it different?

VoVo brings website building and business modules into one platform. Plan inclusion varies by module, and connected services may need separate setup or approval. Check the plan comparison for access, then ask Support to confirm current availability and any usage charges for the capabilities you need.

How much does VoVo cost?

The plan prices and included limits are shown above. Connected services, marketing sends and usage beyond a plan limit may have separate charges. Ask Support to confirm the current allowance and price for your intended use before signup.

Do Washington businesses and ministries pay sales tax on top of the price?

No. For Washington state businesses and ministries, Washington sales tax is included in the VoVo plan prices you see, and we pay it to the state for you. Nothing extra is added at checkout.

Is there a free trial?

Only some plans include a free trial, and each plan sets its own length. Right now True Family Plan includes 180 days, Launch includes 3 days and Grow includes 3 days. Plans without a trial are billed from the day you sign up. Signup asks for a card so we can verify your account. When you choose a plan with a trial, signup shows the trial length and the date your first charge happens before you confirm.

Do you offer a money-back guarantee?

Subscription fees are generally non-refundable, except where the law requires a refund or our Terms of Service say otherwise. You can cancel anytime from your account, and cancellation takes effect at the end of your current billing period. For a refund question, submit a support ticket and our team will review it.

Can I migrate from WordPress, Wix, or another platform?

Yes. We offer migration assistance for most major platforms including WordPress, Wix, Wild Apricot, Squarespace, and others. Our team helps ensure a smooth transition with minimal downtime.

Are there per-member fees?

No. Your plan includes a set number of members with no additional per-member charges. This saves organizations hundreds of dollars compared to platforms that charge per user.

Can I change plans later?

Yes, you can upgrade or downgrade anytime. Billing is prorated automatically, so you only pay for what you use.

What kind of support is available?

Every plan includes the Help Center, support tickets, and live chat right here on the site with our team. Higher-tier plans include priority support and onboarding assistance. We also offer special pricing and support for nonprofits and faith-based organizations.

Does VoVo include AI features?

Yes. JagAI, our built-in AI engine, is powered by three leading providers: Claude (Anthropic), GPT (OpenAI), and Grok (X.AI). It can generate blog posts, emails, full course lesson content, product descriptions, and more. JagAI is pay as you go: it runs on JagAI credits that you buy separately from your plan, and credits are only used when JagAI writes something for you.

How secure is the platform?

VoVo features enterprise-grade security including 256-bit SSL encryption, a built-in firewall with 60+ rules, antivirus/malware scanning, rate limiting, IP blocking, CSRF protection, and 24/7 active monitoring with 99.9% uptime guarantee.

Can I schedule appointments with VoVo?

VoVo offers Appointment Scheduling with booking pages and availability rules where the current plan includes it. Calendar connections, email or SMS reminders, and paid sessions depend on configured services and need confirmation for your site. Ask VoVo Support for those details in writing before relying on them.

Is VoVo better than Wix?

VoVo combines website building with business modules such as membership, courses, support and appointments. The plan comparison shows access for each plan. Availability of connected services and the Accounting workspace needs separate confirmation for your site; Support can review those details against your intended use.

Can agencies use VoVo for client sites?

Yes. VoVo is built on a multi-client architecture, meaning agencies and franchises can manage multiple client sites from a single account. Each site gets its own subdomain or custom domain, its own private data, and its own administrative panel. White-label options are available on Enterprise plans.

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