VoVo Live Video and Streaming Supplement
VoVo Live Video and Streaming Supplement
This Supplement applies when a VoVo customer ("Customer", "you") turns on VoVo Live, live rooms, broadcasting, recordings or the video editor. It adds to the VoVo Customer Agreement and the Terms of Service between you and Jag Journey, LLC ("VoVo"). Section 5.3 and Section 16 of the Terms of Service also apply.
1. Your role
You decide who hosts, streams, joins, records and watches on your channels. You are responsible for your hosts, guests, moderators and viewers, and for the content shown or recorded on your channels.
2. Consent and notices
Before a person appears on camera, is recorded or is published, you will give clear notice and obtain any consent or release the law requires, including for recording, voice, likeness and any use in replays, clips or promotion. VoVo modules such as AgreeRoute can collect a signed agreement before someone joins or streams, but collecting the right consent is your responsibility.
3. Minors
You will not allow a minor to appear, stream or be recorded without the consent of a parent or guardian where the law requires it, and you will never allow content that sexualizes minors. We report child sexual abuse material to the National Center for Missing and Exploited Children as the law requires.
4. Prohibited live content
You will not stream or record sexually explicit content, graphic violence intended to shock, threats, harassment, content that promotes self-harm, unlicensed copyrighted material, or anything illegal where it is shown. We may end a live session, disable a channel or remove a recording that breaks these rules.
5. Music and third-party material
You are responsible for licenses for music, video, images and other material you broadcast or record. Background music and screen shares are included.
6. Recordings, storage and retention
Recordings and replays are Customer Content. Storage counts toward your plan. You choose how long to keep recordings, subject to plan limits and our retention schedule after cancellation. Deleted recordings may remain in backups for a limited time.
7. Providers and processing
Live video, recordings, transcription and delivery may be processed by third-party providers acting for VoVo. Automatic captions and transcripts are machine generated and may contain errors.
8. Usage, limits and fees
Live minutes, viewers, storage and transcription may be limited or billed by plan, as shown in your account. We may limit a stream that exceeds plan limits or threatens the Service.
9. Availability
Live services depend on networks and providers outside our control. We do not promise that any live event will start, stay connected or be recorded, and you should plan a backup for important events.
10. Takedowns
We respond to notices of claimed infringement under our Copyright and DMCA policy, and we may remove or disable access to content while a notice is reviewed.
11. Termination
If you cancel or this Supplement ends, live features stop. You may export recordings within the data export period in the Customer Agreement.
VoVo Customer Agreement
VoVo Customer Agreement
This VoVo Customer Agreement ("Agreement") is between Jag Journey, LLC ("VoVo", "we", "us") and the organization or person creating a VoVo account ("Customer", "you"). It applies together with the VoVo Terms of Service, Privacy Policy, Data Processing terms and any supplement for a feature you turn on, such as the Live Video and Streaming Supplement or the Podcast Hosting Supplement. If this Agreement conflicts with the Terms of Service, this Agreement controls for your account.
1. Authority to sign
The person signing confirms that they are at least 18 years old and are authorized to accept this Agreement for the organization named in the account. If you sign for an organization, "you" means that organization.
2. The Service
VoVo provides hosted software for websites, memberships, commerce, courses, events, live video, podcasts and related tools ("Service"). Features available to you depend on your plan. We may improve or change the Service, and we will not materially reduce the core features of a paid plan during its current billing period.
3. Accounts and users
You are responsible for the people you invite to your account and for keeping credentials secure. You must give accurate account information and keep it current. You will tell us promptly, through a support ticket, about any unauthorized access you learn of.
4. Plans, fees and taxes
Fees, plan limits and billing periods are those shown when you sign up or change plans. Fees are billed in advance and are non-refundable except where the law or our published refund terms require otherwise. You are responsible for taxes on your purchases other than taxes on our income. A card check at signup may place a small authorization that is released or refunded.
5. Your content and your customers
You keep ownership of the content and data you put into the Service ("Customer Content"). You give us a limited license to host, copy, process, display and transmit Customer Content only to provide, secure and support the Service. You are responsible for your own terms, notices and consents with your members, customers, students, guests and visitors, including any agreement you collect through VoVo modules.
6. Acceptable use
You will follow the Acceptable Use and Content Standards in the Terms of Service. You will not use the Service to break the law, infringe rights, send unsolicited messages, harm minors, distribute malware or interfere with the Service. We may remove content or limit features that break these rules, and we will tell you why when the law allows.
7. Privacy and security
We process personal data in Customer Content as your processor under our Data Processing terms and as described in our Privacy Policy. We use reasonable administrative, technical and physical safeguards. We will notify you of a security incident affecting your Customer Content as required by law.
8. Third-party services
Some features rely on third parties, such as payment processors, email delivery and video providers. Your use of those features may also be subject to the third party's terms. We are not responsible for services we do not control.
9. Marketplace modules
Modules you install from the VoVo Marketplace are licensed under their listing terms. First-party modules are provided by VoVo. Third-party modules are provided by their developers, even though VoVo reviews them before listing.
10. Support and availability
Support is provided through the VoVo ticket system. We aim to keep the Service available but do not promise uninterrupted operation, and scheduled maintenance may be needed.
11. Suspension
We may suspend access if payment is overdue after notice, if your use creates a security or legal risk, or if you materially break this Agreement. We will restore access once the issue is resolved.
12. Term, cancellation and your data
This Agreement lasts while you have an account. You may cancel at any time from your account settings or by support ticket. After cancellation you may export your data before it expires, after which we may delete it under our retention schedule, except where the law requires us to keep it.
13. Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only for this Agreement.
14. Warranties and disclaimers
Each party has the authority to enter this Agreement. Except as stated in this Agreement, the Service is provided "as is" and "as available", and we disclaim implied warranties to the extent the law allows.
15. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, and each party's total liability under this Agreement is limited to the fees you paid to VoVo in the 12 months before the claim. These limits do not apply to your payment obligations, a party's indemnity obligations or a party's willful misconduct.
16. Indemnity
You will defend and indemnify VoVo against third-party claims arising from your Customer Content or your use of the Service in breach of this Agreement. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights.
17. Changes to this Agreement
We may update this Agreement. For a material change we will give at least 30 days' notice before it applies to an existing account. A new version applies to new signups once published.
18. Electronic signature and records
You agree to sign this Agreement electronically and to receive records of it electronically. Typing your full name and selecting the agreement checkbox is your signature. You can request a copy by support ticket.
19. General
This Agreement is governed by the laws of WA, without regard to conflict-of-law rules, and disputes will be resolved in Spokane, WA. If a provision is unenforceable, the rest remains in effect. This Agreement, the documents it references and any order form are the entire agreement between the parties about the Service.
VoVo Podcast Hosting Supplement
VoVo Podcast Hosting Supplement
This Supplement applies when a VoVo customer ("Customer", "you") hosts or publishes a podcast through VoVo. It adds to the VoVo Customer Agreement and the Terms of Service between you and Jag Journey, LLC ("VoVo").
1. Your shows
You own your shows, episodes, artwork, descriptions and feeds, and you are responsible for their content. You give VoVo a license to host, process, transcode, transcribe and distribute them through your feed and the places you choose, only to provide the Service.
2. Feeds and directories
VoVo provides an RSS feed for each show. Submitting a show to Apple Podcasts, Spotify or another directory is your choice and is subject to that directory's terms. VoVo is not responsible for a directory's decisions to list, rank or remove a show.
3. Guests and co-hosts
You will obtain any release your guests and co-hosts need to give for recording, editing, publishing and promoting their voice, name and likeness, including any later use in clips or transcripts.
4. Music and third-party material
You are responsible for licenses for music, sound effects, clips and other material in your episodes.
5. Sponsors and endorsements
You will disclose paid sponsorships, affiliate links and endorsements as required by law, including Federal Trade Commission guidance in the United States.
6. Transcripts and AI tools
Transcripts, show notes or summaries produced with automated tools are drafts that may contain errors. You are responsible for reviewing anything you publish.
7. Analytics
Download and listener statistics are estimates based on available data and may differ from figures reported by directories or advertisers.
8. Takedowns
We respond to notices of claimed infringement under our Copyright and DMCA policy and may disable an episode while a notice is reviewed.
9. Portability
You may move your show to another host. When you cancel, we will keep a redirect from your VoVo feed to a new feed address you give us for 90 days, where the directory supports it, and you may export your media within the data export period in the Customer Agreement.
