Blocked from your website? Get unblocked with the VoVo app
VoVo protects every website it hosts. When one connection sends far more requests than a person browsing would, or acts like an attack, VoVo blocks that connection from the website for a while. Everyone else can still open the website. Only the blocked connection sees a block page instead.
Why a connection can be blocked
Too many requests. A page that keeps refreshing, an app or script that checks the website over and over, or many people sharing one office, school or public network can send more requests than VoVo allows from one connection.
Probing. Requests that hunt for files, admin pages or weak spots the website does not have, the way scanning tools do.
Break-in attempts. Repeated failed sign-ins, or requests that try to get around the website's security.
The block page
A blocked connection sees a page titled Connection blocked. It shows the connection's address, the website and the time, with a QR code for the VoVo app. Keep those details, or take a photo of the page, before you ask for help. A browser may also say Access denied or show the error number 403.
Get unblocked with the VoVo app
If you have a role on the website, such as owner or admin, you can lift a block caused by too many requests from your phone. Signing in to the VoVo app is what proves who you are.
Get the VoVo app and sign in with your VoVo account.
Open Account, then Get unblocked.
Scan the QR code on the block page. If the block page is on the phone itself, tap Open the unblock page on it instead, which opens getvovo.com/unblock in the app. If you cannot scan it, type the connection's address and the website shown on the block page.
Follow the steps on the screen to lift the block.
Who can unblock a connection
A person with a role on the website can lift a block on their own connection.
They can also lift it for a customer or visitor. Ask the customer for a photo of the block page, or the connection's address and website it shows, then scan or type them in the app.
A visitor without a role on the website cannot lift a block. Ask the website's owner to unblock you.
Blocks the app cannot lift
The VoVo app lifts only blocks caused by too many requests. Blocks for probing or break-in attempts are never lifted this way, because lifting them would let an attack back in.
When the app cannot lift a block, it says so, and for some blocks it asks VoVo to review them. If a block still keeps out a connection that should get in, open a VoVo Support ticket at getvovo.com/support/tickets/create. Include the connection's address, the website and the time from the block page.