Common Login Issues and Fixes

Last updated Nov 9, 2026

Forgot Your Password?

  1. Go to the login page and click Forgot Password.
  2. Enter your email address.
  3. Check your inbox (and spam folder) for the reset link.
  4. Click the link and set a new password.

Account Locked

After multiple failed attempts, your account may be temporarily locked. Wait 15-30 minutes or contact support for immediate unlock.

2FA Issues

If you cannot access your authenticator app, use a recovery code. If you lost those too, contact support with your account email for identity verification.

Browser Issues

  • Clear cache and cookies.
  • Try a different browser or incognito window.
  • Disable browser extensions that might interfere.

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