Cancelling Your Subscription
You can cancel your VoVo subscription at any time - there are no cancellation fees and no minimum commitment period on monthly plans.
How to Cancel
- Go to Settings > Billing > Plan.
- Click Cancel Subscription at the bottom of the page.
- You will be asked to confirm and optionally share a reason for cancelling.
- Click Confirm Cancellation.
Your subscription remains active until the end of your current billing period. You will not be charged again after that date.
What Happens to Your Data?
After cancellation your account enters a 30-day grace period. During this time your site goes offline to visitors, but you can still log in and export your data. After 30 days, your account and all associated data are permanently deleted. We strongly recommend exporting any data you want to keep before cancelling.
Refund Policy
- Monthly plans: Cancellations mid-cycle are not refunded for the remaining days - you keep access until the end of the period.
- Annual plans: If you cancel within the first 14 days of a new annual subscription, you may be eligible for a prorated refund. Contact support within this window to request a review.
- AI token top-ups: Token purchases are non-refundable once consumed. Unused purchased tokens are also non-refundable.
Reactivating Your Account
Changed your mind? You can reactivate your account at any time during the 30-day grace period by returning to the billing page and selecting a plan. All your data will be restored immediately.