Frequently asked questions

General

Q: What is VoVo?
A: An all-in-one SaaS platform for websites, e-commerce, marketing, support, and AI content.

Q: Do I need technical skills?
A: No. Everything uses drag-and-drop tools and visual editors.

Q: Can I use my own domain?
A: Yes. Connect any domain from your settings.

Billing

Q: Is there a free trial?
A: Yes, with full access to all features.

Q: Can I cancel anytime?
A: Yes, from Settings > Billing. Your account stays active until the end of your billing period.

Q: What payment methods?
A: All major credit and debit cards via Stripe.

Features

Q: Can I sell products?
A: Yes, with products, inventory, orders, and Stripe payments.

Q: Does it include email marketing?
A: Yes - campaigns, subscriber lists, automations, and analytics.

Support

Q: How do I get help?
A: Use the chat widget, submit a support ticket, or browse this knowledge base.

Forgot Your Password?

1. Go to the login page and click Forgot Password.
2. Enter your email address.
3. Check your inbox (and spam folder) for the reset link.
4. Click the link and set a new password.

Account Locked

After multiple failed attempts, your account may be temporarily locked. Wait 15-30 minutes or contact support for immediate unlock.

2FA Issues

If you cannot access your authenticator app, use a recovery code. If you lost those too, contact support with your account email for identity verification.

Browser Issues

• Clear cache and cookies.
• Try a different browser or incognito window.
• Disable browser extensions that might interfere.

Emails Going to Spam

• Check SPF, DKIM, and DMARC DNS records.
• Avoid spammy subject lines and excessive images.
• Ask recipients to add your address to contacts.

Emails Not Sending

1. Check Communications > Channels > Logs for errors.
2. Verify email provider settings.
3. Check daily sending limits.

High Bounce Rates

Regularly clean your list by removing addresses that bounce repeatedly.

Not Loading

• Clear browser cache.
• Disable ad blockers.
• Try Chrome or Firefox.
• Check your internet connection.

Not Saving

• Check for error messages in the editor.
• Make sure you click Save before closing.
• Try saving smaller changes at a time if timeouts occur.

Layout Looks Different

Use the Preview button to see exact live rendering. Editor preview may differ slightly from the frontend due to theme CSS.

Stripe Not Connecting

• Check live vs test mode.
• Try disconnecting and reconnecting.
• Ensure Stripe account is fully verified.

Payments Failing

• Check the error message - common causes are expired cards and insufficient funds.
• Verify webhook configuration.
• Check Stripe dashboard for declined payment details.

Test Mode

Ensure both VoVo and Stripe are in test mode during testing. Use card 4242 4242 4242 4242 with any future expiry.

Token Basics

Every AI generation consumes tokens. Tokens measure the text processed - both your prompt and the response. On average, 1 token equals about 4 characters.

Token Sources (Used in Order)

1. Plan Tokens - Monthly allocation, resets each billing cycle.
2. Purchased Tokens - Bought separately, never expire.
3. Bonus Tokens - Promotional, used last.

Monitoring Usage

Check your balance at Settings > Billing > AI Tokens. A usage chart shows consumption over time.

Saving Tokens

• Use Spark tier for quick tasks.
• Write clear, concise prompts.
• Reuse generated content across similar pages.

Why Emails Go to Spam

Spam filters analyse your sending reputation, authentication records, and email content. Missing any of these can cause your campaigns to land in spam instead of the inbox.

Email Authentication (DNS Records)

• SPF - Tells email providers which servers are authorised to send on behalf of your domain.
• DKIM - Adds a cryptographic signature to verify email authenticity.
• DMARC - Instructs providers on how to handle emails that fail SPF or DKIM checks.

Set these up in your domain DNS settings. VoVo provides the exact records you need under Communications > Settings > Email Authentication.

Content Best Practices

• Avoid ALL CAPS and excessive exclamation marks.
• Do not use spammy phrases like FREE, ACT NOW, or GUARANTEED.
• Maintain a good text-to-image ratio - do not send image-only emails.
• Include a plain-text version of your email.
• Always include a visible unsubscribe link (added automatically).

List Hygiene

Regularly remove hard-bounced addresses and inactive subscribers. High bounce rates damage your sender reputation and can cause your entire domain to be blacklisted.