Setting Up Your Help Desk from Scratch

Last updated Nov 9, 2026

Support Tools & Help Desk 229 views

Getting Started with Support

The Support module gives you a complete help desk. Navigate to Support in the sidebar to access tickets, knowledge base, live chat, and chatbot.

Initial Setup

  1. Departments - Create departments like General, Technical, Billing, and Sales at Support > Management > Departments.
  2. Agents - Add team members as support agents and assign them to departments.
  3. SLA Policies - Set response and resolution time targets for each priority level.
  4. Canned Responses - Pre-write common replies to speed up responses.

Your Support Portal

Customers can submit tickets through your public portal at /support/tickets, browse your knowledge base at /support/kb, and use the live chat widget on your site.

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