Building Your Knowledge Base

Why a Knowledge Base?

A knowledge base reduces support tickets by helping customers find answers themselves. It is available 24/7 and scales without adding staff.

Creating Categories

1. Go to Support > Knowledge Base > Categories.
2. Click Create Category.
3. Enter a name, description, and icon. Set the sort order.

Writing Articles

1. Go to Support > Knowledge Base > Articles.
2. Click Create Article.
3. Select a category, write the title and content using the rich editor.
4. Fill in SEO fields for search visibility.
5. Set status to Published and visibility to Public.

AI-Assisted Writing

Use the JagAI button next to content fields to generate article content, titles, and excerpts automatically. Review and edit before publishing.