What Are System Emails?
System emails are transactional messages sent automatically by the platform - password resets, order confirmations, ticket updates, welcome emails, and more. You can customise every one of them.
Editing System Templates
- Go to Communications > Email Templates.
- Browse the list of system templates organised by module.
- Click Edit on any template to modify its subject line, content, and merge tags.
- Use the Preview button to see how the email will render.
- Send a Test Email to your inbox to verify.
Available Merge Tags
Each template supports merge tags that are replaced with real data when sent. Common tags include {{user_name}}, {{organization_name}}, {{action_url}}, and module-specific tags like {{order_number}} or {{ticket_id}}.
Resetting to Default
If you want to undo your customisations, click the Reset to Default action on any template to restore the original platform content.